IMPORTANT SHIPPING INFORMATION May 2020
Due to the ongoing measures to limit the spread of COVID-19, we advise that if your order is being shipped to an address outside the United States, your package delivery may be delayed due to constraints on your country's postal delivery service.
United States Postal Service USPS
The following link will take you to USPS website. If your country is on the list, there will be delays in shipping goods.
United States Postal Office has advised due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
United Parcel Service UPS
Effective March 26, 2020 and until further notice, UPS have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. The UPS Service Guarantee is subject to change.
Many people are asking the same question: is it safe to receive and handle a shipment? The CDC says:
Wash your hands or use hand sanitizer after accepting deliveries or collecting mail.
After receiving your delivery or bringing home your takeout food, wash your hands with soap and water for 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
After collecting mail from a post office or home mailbox, wash your hands with soap and water for at least 20 seconds or use a hand sanitizer with at least 60% alcohol.
Read more on the CDC websites
YMAA keeps the shipping costs as low as possible, based on the actual fees we are charged by US Post and UPS. These costs have been increasing lately, and we're doing our best to maintain the fast, reliable and inexpensive shipping that you've come to expect.
UPS Next Day does not apply to rural locations, allow 2 days for delivery.
Signatures required for all UPS 2-Day and Overnight shipments. UPS does not ship to PO Boxes.
All freight charges are based on the weight as well as the insurance cost of the package.
YMAA Publication Center assumes NO LIABILITY for International Duties or for delays of International deliveries due to Customs delays. All International shipments will be insured.
We WILL SHIP according to the closest amount you have paid for shipping charges. Please DOUBLE CHECK.
Training gear (swords, sabers, and sai) can only be shipping to continental US addresses.
UNITED STATES: Free shipping is offered to eligible items (books, DVDs, bundles, and music CDs) for orders $75 or more.
Free shipping is NOT APPLICABLE to international orders.
Free shipping is NOT APPLICABLE to any order (US and international) containing:
- Wooden swords.
- Metal swords and sabers.
- Sword cases.
- Tai chi balls.
- Herbal Tea: Chamomile
- Organic Cotton Sleep Mask: Shiburi Blue.
- Blue Waves Lavender Eye Pillow.
- Essential Oil: Top 6 Organic Plant Therapy Oils.
All orders are shipped with a shipping tracking code. And as soon as the package is shipped with USPS or UPS, you will received an email (on the email address entered during checkout) with its tracking code.
If you don't receive an email with the shipping tracking code after 48 to 72 hours of your order, then please contact our customer support at 1-800-669-8892 or 1-603-569-7988, Mon-Fri, 8:30AM to 4:30PM ET.
We provide a Rush Shipping Service. See Rush Shipping option during checkout for more details.
Rush shipping is offered to eligible items (books, DVDs, bundles, music CDs, and calendars) for orders $75 or more, for US addresses only.
Rush shipping is NOT APPLICABLE to international orders, or any order (US and international) containing training gear (wooden swords and sabers, metal swords and sabers, sword cases, and sai), and tai chi balls.
INTERNATIONAL SHIPPING: DUTIES AND TAXES
Products delivered to international destinations may be subject to taxes, fees, levies or other charges, due to local legislation. Any additional charges incurred, including import duty, formal customs entry, taxes, levies and other charges will have to be paid by the recipient of the goods.
Some countries will require that duties and taxes are paid prior to the release of the goods. A customs broker may pay these charges to customs and then invoice them to the paying party along with brokerage fees and disbursement fees.
YMAA offers a variety of shipping methods to match your shipping time requirement.
You can choose from the extremely fast UPS Next Day delivery to a more economical USPS Super Saver.
You can see and choose the delivery time and cost of the shipping option by visiting the checkout page.
SHIPPING PROBLEMS / EXCHANGES / RETURN AUTHORIZATION / REFUNDS
Download the Order Return Form.
Damages Due to Carrier: If you receive a shipment that contains damages because the boxes were “hurt,” please notify us immediately! (800) 669-8892. SAVE THE BOXES! because we might have to show the shipper before we can file a claim.
Damages Due to Packing: If you receive a shipment from us that was poorly packed, you can return the books for an exchange or credit. Poorly Packed means that the carton arrived in good shape but the product inside was bent/broken/scratched due to them sliding around. Call (800) 669-8892 for instructions or you can follow the return instructions on the back of your invoice. Refund for Domestic Post only. There is no credit issued until the products are received in the warehouse.
Misships & Shortages: When this happens, it is a problem for everyone. Please notify us within 30 days. Call 800 669-8892 or follow the instructions on your invoice.
Lost Shipments: Domestic Customers: Orders shipped via UPS can be easily traced. Contact us and we will begin the search. Orders shipped via Post Office are more difficult to trace. Please allow an extra two weeks for lost Post Office shipments. They usually get delivered!
International Customers: Please be patient, missing Post Office shipments have been known to arrive 3 weeks late! They usually get delivered! Even if your order is insured, tracing and collecting can take up to 12 months from the post office.
Exchanges: Give us a call at (800) 669-8892 to request a Return Authorization Number for the exchange.
Return Authorization: Return Authorizations are annoying, but in order to keep track, they must be issued. To speed up the process, give us a call. (Or follow the instructions on your invoice). Save the invoice number! A Return Authorization will be issued only after the knowing the reason for the return (poorly packed/defective product/exchange). A credit will be issued when the product is received in our warehouse. No unauthorized returns will be accepted. All products returnable (in unused condition) for up to 30 days from time of receipt. Additional Wholesaler conditions apply. (See: YMAA Wholesale Discount Policy).
Refunds processed in the form of a credit or check (US Dollars) within 5 days of receipt of your notice or return package at our warehouse. Call (800) 669-8892 or follow the instructions on your invoice.
Please contact your sales representative for shipping quotes.
CONSUMER ORDER FORM
You can download the consumer order form.